Privacy Policy

Playful Nature Privacy Policy 

How we respect privacy when we deal with personal information collected by our organisation 

This Privacy Policy applies to information we (Playful Nature CIC) collect about individuals who interact with our organisation. It explains what personal information we collect and how we use it. If you have any comments or questions about this notice, feel free to contact us at info@playful-nature.co.uk. 

1. Personal data that we process 

The following table explains the types of data we collect and the legal basis, under current data protection legislation, on which this data is processed.  

Purpose 

Data (key elements) 

Basis 

Enquiring about our organisation and its work 

Name, email, message 

Legitimate interests – it is necessary for us to read and store your message so that we can respond in the way that you would expect. 

Contact details and key info of specific project/event participants 

Some or all of: 

Name, email, phone number, address, access needs 

Legitimate interests/Consent – you have signed up to take part in our activities online or via a paper form, and agreed to us holding your information 

Subscribing to email updates about our work 

Name, email 

(Held by secure online provider ‘Mailchimp’) 

Consent – you have given your active consent, or you have signed up yourself.  

Survey results offering insights into preferences of customers and potential collaborators 

Name, email, postcode, survey responses 

(Held on Google forms and password protected on computer) 

Legitimate interests 

Booking tickets for events 

email, phone number, sometimes health and dietary requirements 

(Held by secure online booking website) 

Legitimate interests 

Professional contacts for CIC business 

Name, email, phone number 

Legitimate interests 

Making a donation 

Name, email, address, payment information 

Legitimate interests – this information is necessary for us to fulfill your intention of donating money and your expectation of receiving a confirmation message. 

2. How we use your data 

We will only use your data in a manner that is appropriate considering the basis on which that data was collected, as set out in the table at the top of this policy.  

For example, we may use your personal information to: 

  • reply to enquiries you send to us; 
  • handle donations or other transactions that you initiate;  
  • where you have specifically agreed to this, send you marketing communications by email relating to our work which we think may be of interest to you. 

3. When we share your data 

We will only pass your data to third parties in the following circumstances: 

  • you have provided your explicit consent for us to pass data to a named third party;  
  • we are using a third party purely for the purposes of processing data on our behalf and we have in place a data processing agreement with that third party that fulfils our legal obligations in relation to the use of third party data processors; or 
  • we are required by law to share your data.  

In addition, we will only pass data to third parties outside of the EU where appropriate safeguards are in place as defined by Article 46 of the General Data Protection Regulation.  

4. How long we keep your data 

We take the principles of data minimisation and removal seriously and have internal policies and processes in place to ensure that we only ever ask for the minimum amount of data for the associated purpose, and that data is stored securely, and we delete that data promptly once it is no longer required. Data stored on our computer is password protected where possible.  

Where data is collected on the basis of consent, we will seek renewal of consent at least every three years (for mailing list) and every 5 years for project or survey based data. Our ticketing platform TryBooking UK Ltd. retains financial information for 6 years following the financial year in which a payment was made. TryBooking retains personal information for a period of 4 years from the date of your transaction. Our professional contact database is reviewed and refreshed every 5 years. 

  1. Rights you have over your data

You have a range of rights over your data, which include the following: 

  • Where data processing is based on consent, you may revoke this consent at any time and we will make it as easy as possible for you to do this (for example by putting ‘unsubscribe’ links at the bottom of all our marketing emails).  
  • You have the right to ask for rectification and/or deletion of your information.  
  • You have the right of access to your information.  
  • You have the right to lodge a complaint with the Information Commissioner if you feel your rights have been infringed.  

A full summary of your legal rights over your data can be found on the Information Commissioner’s website here: https://ico.org.uk/ 

If you would like to access the rights listed above, or any other legal rights you have over your data under current legislation, please get in touch with us.  

Please note that relying on some of these rights, such as the right to deleting your data, will make it impossible for us to continue to deliver some services to you. However, where possible we will always try to allow the maximum access to your rights while continuing to deliver as many services to you as possible.  

6. Cookies & usage tracking 

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website. 

Where cookies are used to collect personal data, we list these purposes in section 1 above, along with other personal data that we collect. However, we also use some cookies that do not collect personal information but that do help us collect anonymous information about how people use our website. We use Google Analytics for this purpose.  Google Analytics generates statistical and other information about website usage by means of cookies, which are stored on users’ computers. The information collected by Google Analytics about usage of our website is not personally identifiable. The data is collected anonymously, stored by Google and used by us to create reports about website usage. Google’s privacy policy is available at http://www.google.com/privacypolicy.html. 

7. Modifications 

We may modify this Privacy Policy from time to time and will publish the most current version on our website. If a modification meaningfully reduces your rights, we’ll notify people whose personal data we hold and is affected. 

 

Playful Nature CIC 

2026 

 

Policy based on guidance from White Fuse:https://whitefuse.com/blog/privacy-policy-notice-template